University/Internship/CSIP
Internship Program

CSIP — Customer Support Internship Program

Learn the craft of exceptional customer support at Kiago Tech.

Duration
3 Weeks
Schedule
2–3 hours per day · 5 days per week
Mode
Physical / Hybrid
Audience
Aspiring customer support professionals with little or no prior experience.
Program overview

Welcome to CSIP.

An intensive three-week practical training designed to prepare interns to deliver exceptional customer support in a fast-paced startup environment. Combines fundamentals, communication, operational workflows, modern support tools, and hands-on simulations using Kiago Tech's internal systems.

Prerequisites
  • Basic computer literacy
  • Good written and spoken English
  • Ability to use WhatsApp and email
  • Willingness to learn
  • Professional attitude
Learning objectives
  • Understand the role of customer support in business growth.
  • Communicate professionally with customers across multiple channels.
  • Apply empathy and active listening to resolve customer concerns.
  • Handle customer inquiries, complaints, and difficult conversations.
  • Follow support workflows and Standard Operating Procedures.
  • Escalate customer issues appropriately.
Program structure

3 phases. 17 modules. One certification.

Phase 1 · 1 Week

Customer Support Foundations

5 modules

Build the foundational mindset, communication skills, and problem-solving abilities required for delivering excellent customer support.

  1. 1.1
    Module 1.1 · 2–3 hours
    Introduction to Customer Support

    What support is, why it matters, and your role at Kiago Tech.

    Open · Read →
  2. 1.2
    Module 1.2 · 2–3 hours
    Professional Communication

    Verbal, written, WhatsApp, phone, and email standards.

    Open · Read →
  3. 1.3
    Module 1.3 · 2–3 hours
    Customer Psychology & Empathy

    Understand behaviour, emotions, and trust.

    Open · Read →
  4. 1.4
    Module 1.4 · 2–3 hours
    Problem Solving & Critical Thinking

    Diagnose, troubleshoot, and escalate the right way.

    Open · Read →
  5. 1.5
    Module 1.5 · 2–3 hours
    Professionalism & Workplace Ethics

    Time, accountability, confidentiality, documentation.

    Open · Read →
Phase 1 · Continuous Assessment Test
CAT-1 — timed phase assessment

40 multiple-choice questions · 70% to pass · mini certificate on completion.

Start test →
Phase 2 · 1 Week

Customer Support Operations & Tools

6 modules

Equip interns with the operational knowledge and systems used in modern customer support teams.

  1. 2.1
    Module 2.1 · 2–3 hours
    Support Workflow

    Lifecycle, ticket flow, daily operations.

    Coming soon
  2. 2.2
    Module 2.2 · 2–3 hours
    Escalation Procedures

    Matrix, documentation, service recovery.

    Coming soon
  3. 2.3
    Module 2.3 · 2–3 hours
    Knowledge Base Management

    Articles, FAQs, SOPs.

    Coming soon
  4. 2.4
    Module 2.4 · 2–3 hours
    Handling Customer Complaints

    De-escalation, conflict, refunds.

    Coming soon
  5. 2.5
    Module 2.5 · 2–3 hours
    Performance Metrics

    FRT, ART, CSAT, FCR, QA.

    Coming soon
  6. 2.6
    Module 2.6 · 2–3 hours
    Customer Support Platforms

    GoHighLevel, Freshdesk, Zendesk, WhatsApp Business.

    Coming soon
Phase 2 · Continuous Assessment Test
CAT-2 — timed phase assessment

Opens once this phase's modules are published.

View details →
Phase 3 · 1 Week

Kiago Tech Product & Live Support Training

6 modules

Prepare interns to deliver live customer support using Kiago Tech's products, workflows, and systems.

  1. 3.1
    Module 3.1 · 2–3 hours
    About Kiago Tech

    Mission, values, product ecosystem.

    Coming soon
  2. 3.2
    Module 3.2 · 2–3 hours
    Product Knowledge

    CareChat, current products, common questions.

    Coming soon
  3. 3.3
    Module 3.3 · 2–3 hours
    Kiago Tech Support SOPs

    Workflow, responsibilities, escalation paths.

    Coming soon
  4. 3.4
    Module 3.4 · 2–3 hours
    Platform Practical

    GoHighLevel, Freshdesk, WhatsApp Business.

    Coming soon
  5. 3.5
    Module 3.5 · 2–3 hours
    Live Customer Support Simulation

    WhatsApp, phone, tickets, escalations.

    Coming soon
  6. 3.6
    Module 3.6 · 2–3 hours
    Internship Capstone Assessment

    Practical, simulation, feedback.

    Coming soon
Phase 3 · Continuous Assessment Test
CAT-3 — timed phase assessment

Opens once this phase's modules are published.

View details →
Final Certification Exam
CSIP Final Exam

Covers all three phases. Pass it to earn your Customer Support Internship Program certificate.

Exam details →
Training methodology

How you’ll learn.

  • Instructor-led sessions
  • Guided demonstrations
  • Practical exercises
  • Role-playing and simulations
  • Case study discussions
  • Independent assignments
  • Weekly assessments
  • Final practical evaluation
Certification

Earn your certificate.

  • Attend at least 90% of all training sessions.
  • Complete all assignments and practical exercises.
  • Pass weekly assessments.
  • Demonstrate competence during the final practical evaluation.
  • Uphold Kiago Tech's professional standards throughout the program.