University/Internship/OPIP
Internship Program

OPIP — Operations Internship Program

Make the machine run — every day, on time, without drama.

Duration
3 Weeks
Schedule
Weekdays · 2–3 hours daily
Mode
Virtual + practical
Audience
Entry-level operations talent
Program overview

Welcome to OPIP.

The Operations Internship Program trains you to keep a venture running: processes and SOPs, vendor and rider coordination, order and fulfilment flow, quality control, reporting, and the calm judgement that keeps a busy day from becoming a bad day.

Prerequisites
  • Strong attention to detail.
  • Comfortable with spreadsheets.
  • Reliable communication and time-keeping.
  • Calm under pressure.
Learning objectives
  • Explain how operations create margin and customer trust.
  • Document and follow Standard Operating Procedures.
  • Coordinate vendors, riders and internal teams.
  • Manage the order-to-delivery lifecycle.
  • Run quality checks and incident reports.
  • Produce accurate daily and weekly operations reports.
Program structure

3 phases. 18 modules. One certification.

Phase 1 · 1 Week

Operations Foundations

6 modules

Learn how work flows through a venture and where value leaks.

  1. 1.1
    Module 1.1 · 2–3 hours
    Module 1.1: Introduction to Operations

    Understanding the Vital Roles of Operations in Business Success

    Open · Read →
  2. 1.2
    Module 1.2 · 2–3 hours
    Module 1.2 · Process Mapping & SOPs

    Documenting How Work Actually Gets Done

    Open · Read →
  3. 1.3
    Module 1.3 · 2–3 hours
    OPIP — Module 1.3: Operational Execution, Coordination and Control

    Section 1 — Foundations of Reliable Operational Execution

    Open · Read →
  4. 1.4
    Module 1.4 · 2–3 hours
    Module 1.4: Introduction to Effective Workplace Communication

    Section 1: Foundations of Professional Workplace Communication

    Open · Read →
  5. 1.5
    Module 1.5 · 2–3 hours
    Data Discipline & Record Keeping

    Spreadsheets, logs and the single source of truth.

    Coming soon
  6. 1.6
    Module 1.6 · 2–3 hours
    Operational Ethics & Accountability

    Integrity, escalation and owning mistakes.

    Coming soon
Phase 1 · Continuous Assessment Test
CAT-1 — timed phase assessment

Opens once this phase's modules are published.

View details →
Phase 2 · 1 Week

Operational Systems & Tools

6 modules

Operate the systems that move orders, stock and money.

  1. 2.1
    Module 2.1 · 2–3 hours
    Order & Fulfilment Lifecycle

    From order placed to delivery confirmed.

    Coming soon
  2. 2.2
    Module 2.2 · 2–3 hours
    Vendor & Merchant Management

    Onboarding, standards and performance.

    Coming soon
  3. 2.3
    Module 2.3 · 2–3 hours
    Logistics & Rider Coordination

    Dispatch, routing, delays and exceptions.

    Coming soon
  4. 2.4
    Module 2.4 · 2–3 hours
    Inventory & Supply Basics

    Stock levels, reconciliation and shrinkage.

    Coming soon
  5. 2.5
    Module 2.5 · 2–3 hours
    Quality Control & Incident Management

    Checks, root cause and corrective action.

    Coming soon
  6. 2.6
    Module 2.6 · 2–3 hours
    Operations Tools Practical

    Google Sheets, dashboards, WhatsApp Business, trackers.

    Coming soon
Phase 2 · Continuous Assessment Test
CAT-2 — timed phase assessment

Opens once this phase's modules are published.

View details →
Phase 3 · 1 Week

Kiago Tech Operations Practical

6 modules

Run live operations for a Kiago Tech venture under supervision.

  1. 3.1
    Module 3.1 · 2–3 hours
    Kiago Tech Operating Model

    How KiaChow and KiaVendor actually run.

    Coming soon
  2. 3.2
    Module 3.2 · 2–3 hours
    Operations Metrics & Reporting

    On-time rate, defect rate, cost per order.

    Coming soon
  3. 3.3
    Module 3.3 · 2–3 hours
    Escalation & Crisis Handling

    Outages, rider failure, vendor no-shows.

    Coming soon
  4. 3.4
    Module 3.4 · 2–3 hours
    Process Improvement Project

    Find a bottleneck and fix it with evidence.

    Coming soon
  5. 3.5
    Module 3.5 · 2–3 hours
    Live Operations Simulation

    A full simulated operating day.

    Coming soon
  6. 3.6
    Module 3.6 · 2–3 hours
    Internship Capstone Project

    An SOP pack and improvement report you own.

    Coming soon
Phase 3 · Continuous Assessment Test
CAT-3 — timed phase assessment

Opens once this phase's modules are published.

View details →
Final Certification Exam
OPIP Final Exam

Covers all three phases. Pass it to earn your Operations Internship Program certificate.

Exam details →
Training methodology

How you’ll learn.

  • Instructor-led sessions
  • Guided demonstrations
  • Practical exercises
  • Role-playing and simulations
  • Case study discussions
  • Independent assignments
  • Phase assessments (CAT)
  • Final certification exam
Certification

Earn your certificate.

  • Attend at least 90% of all training sessions.
  • Complete all assignments and practical exercises.
  • Pass the Continuous Assessment Test at the end of every phase (70% minimum).
  • Pass the Final Certification Exam.
  • Uphold Kiago Tech's professional standards throughout the program.